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Service Levels
Speed, Latency, Packet Loss, and Uptime Parameters
1. Is the speed/bandwidth dedicated?
Yes, we do not oversubscribe connections. The speed and bandwidth is equivalent to a fibre product of the same speed.
2. What is the latency?
Our metro area products have an average latency of less than 20ms, and jitter of better than 10ms. Maximum latency is 100ms, and any link at over 100ms is considered to be in fault. We measure statistics every 90 seconds and can provide detailed records to end users.
3. What is the packet loss?
There should be no packet loss on the Araneo network. Any link experiencing more than 0.1% loss is considered to be in fault
4. What is the up time?
Uptime during business hours (default contract, unless 24/7 support is requested) is better than 99.95%, but has averaged closer to 99.9% over the past three years. Most of our recorded outages have been due to long-term electrical faults, such as blackouts, transformer explosions, and substation fires.
Yes, we do not oversubscribe connections. The speed and bandwidth is equivalent to a fibre product of the same speed.
2. What is the latency?
Our metro area products have an average latency of less than 20ms, and jitter of better than 10ms. Maximum latency is 100ms, and any link at over 100ms is considered to be in fault. We measure statistics every 90 seconds and can provide detailed records to end users.
3. What is the packet loss?
There should be no packet loss on the Araneo network. Any link experiencing more than 0.1% loss is considered to be in fault
4. What is the up time?
Uptime during business hours (default contract, unless 24/7 support is requested) is better than 99.95%, but has averaged closer to 99.9% over the past three years. Most of our recorded outages have been due to long-term electrical faults, such as blackouts, transformer explosions, and substation fires.
Araneo Adds New Metro Networks